Refund policy

ZLR Home Refund & Returns Policy Last updated: [2026-08-04]

We want you to love your counter. If something isn't right, we're here to help.

Return window. You may return most items within 30 days of delivery.

Condition. Items should be in clean, resalable condition. Because our mats are kitchen products, we can only accept returns of items that are unused or gently used and hygienic to handle.

How to start a return. Email neil@zlrhome.com with your order number and the reason for return. We'll send instructions.

Refunds. Once we receive and inspect your return, we'll email you and, if approved, issue a refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping. For non-defective returns, the customer is responsible for return shipping. For items that arrive damaged, defective, or incorrect, we cover return shipping and will replace or refund — just email us a photo within 30 days.

Exchanges. The fastest way to exchange (e.g., for a different color or size) is to return the original and place a new order.

Non-returnable. Gift cards and final-sale items (if any) are not returnable.

Amazon orders. Items purchased via "Buy on Amazon" must be returned through Amazon under Amazon's return policy.

Contact. neil@zlrhome.com